FAQs
Iris Vale — Frequently Asked Questions
Orders & Payments
What payment methods do you accept?
We accept the following payment methods: Amazon Pay, American Express, Apple Pay, Diners Club, Discover, Google Pay, Mastercard, PayPal, Shop Pay, and Visa.
Can I cancel my order after it’s placed?
If you need to make changes or cancel your order, please contact our customer support team as soon as possible. We’ll do our best to help, but changes may not be possible if the order has already been processed or shipped.
Shipping & Delivery
How long will it take to receive my order?
Orders are processed and shipped within 1–4 business days. We ship via USPS, UPS, and FedEx; transit time is typically 7–11 business days. Most orders arrive within 8–15 business days from the order date.
Do you offer free shipping?
We offer free shipping on all orders, with no minimum requirement.
How can I track my order?
Once your order ships, we’ll email you a tracking link so you can follow your package’s journey anytime.
For more details, please refer to our Shipping Policy.
Returns, Refunds & Exchanges
What is your return policy?
We accept returns within 30 days of delivery for unworn, unwashed items with tags attached.
What if I receive a defective product?
We’re sorry about that! Email info@irisvale.com within 7 days of receiving your order. We’ll arrange a replacement or refund.
When will I get my refund after returning a product?
After approval, refunds are issued to your original payment method and typically appear within up to 7 business days (bank/payment provider dependent).
What is the process for exchanging a product?
Start an exchange by emailing info@irisvale.com.
For more information on returns and refunds, visit our Refund Policy.
Sizing & Fit
How do I know which size to order?
Each product page includes a detailed size chart. If you’re between sizes, we recommend sizing up for a more comfortable fit.
Store Information
Where is Iris Vale located?
We’re proudly based in Sheridan, Wyoming and operate exclusively online, serving customers nationwide.
Do you have a physical store I can visit?
Not yet—we’re an online-only boutique.
Can I place a bulk order for my business or organization?
Absolutely! Email info@irisvale.com with your details and we’ll prepare a custom quote.
For more information about Iris Vale, check our About Us page.
Contact Us
We’re here to help! You can reach our support team by email or phone during business hours.
Address: 30 N Gould St, Ste 22038, Sheridan, WY 82801, USA
Email: info@irisvale.com
Phone: +1 (347) 757-4848
Customer Service Hours: Monday to Friday, 9:00 AM – 5:00 PM (EST)
Please allow 1–2 business days for a response to all email inquiries.