Shipping Policy
Last updated: November 19, 2025
Irisvale operates a dedicated shipping system that provides fast and dependable delivery services to all U.S. customers. Our system ensures your orders are delivered through secure and efficient methods.
1. Shipping Locations
This shipping policy applies to all domestic orders delivered within the United States.
2. Order Cutoff Time
The order processing deadline for all orders is 5:00 PM (EST) — Eastern Standard Time. Orders placed after 5:00 PM (EST) will be processed on the next business day, which may result in a slight extension of the overall delivery time.
3. Processing Time
- Orders are processed and shipped within 1–4 business days.
4. Delivery Times
- Carriers: U.S. Postal Service (USPS), UPS, and FedEx
- Transit Time: Typically 7–11 business days after shipment.
- Total Delivery Window: Approximately 8–15 business days from the order date.
The delivery period excludes weekends, holidays, and any potential postal delays. If you experience any issues with your delivery, such as delays or lost packages, please contact our customer service team immediately. We are here to assist you and ensure your order arrives safely and on time.
5. Shipping Costs
We offer free shipping on all orders, with no minimum requirement.
6. Order Tracking
Once your order has been processed and shipped, you'll receive a tracking number via email and/or SMS. Tracking updates may take 1-3 business days to appear. You can always view your order status on our Tracking Page.
7. Questions?
For order or delivery assistance, please contact us at info@irisvale.com. You can also find quick answers by visiting our Frequently Asked Questions page.
Contact Us
We’re here to help! You can reach our support team by email or phone during business hours.
Address: 30 N Gould St, Ste 22038, Sheridan, WY 82801, USA
Email: info@irisvale.com
Phone: +1 (347) 757-4848
Customer Service Hours: Monday to Friday, 9:00 AM – 5:00 PM (EST)
Please allow 1–2 business days for a response to all email inquiries.